The benchmark of excellence
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The Great British Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Mortgage Customer Service Excellence Award
For the best mortgage experience in the region
About this category
The Mortgage Customer Service Excellence Award recognises a mortgage firm, adviser or lender whose customer service stands out from first call to completion.
It rewards communication, speed and customer reviews.
Eligibility
Open to mortgage advisers, brokerages and lenders, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on customer reviews and satisfaction scores
- Communication
- Speed and complaints handling
Qualitative criteria
- The aim and why it mattered
- How it was designed and delivered
- Who was involved
Metrics
- Results achieved
- People, homes or businesses reached
- Return on the investment
Additional criteria
- Include outcomes in figures where possible
- Images where relevant and a word from somebody who benefited
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