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The Great British Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.

Hospitality Excellence Awards

Business Excellence AwardsStandard

Independent Pub of the Year Award

For the independent pub its community could not do without

RecognisesCustomer serviceSocial impact
RecognitionBusinessCommunityIndustry

About this category

The Independent Pub of the Year Award celebrates an independently owned pub or free house that is the heart of its community.

It rewards a great welcome, well kept drinks and a landlord or team who make everyone feel at home.

Eligibility

Open to independently owned pubs and free houses, based in or serving the region. Self-nominations and nominations made by others are both welcome.

Judging criteria

  • Entries are judged on the welcome and atmosphere
  • Quality of drinks and food
  • Community involvement
  • Customer reviews and business performance

Qualitative criteria

  • Clarity of concept and offer
  • Reputation with guests and partners
  • Culture and the team behind the business

Metrics

  • Revenue and growth
  • Guest satisfaction, reviews and repeat business
  • Jobs created or retained

Additional criteria

  • Include figures for the last one to two years
  • Examples of standout work and testimonials from guests or partners

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