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Guest Feedback and Reputation Platform of the Year Award
For the partner that helps hospitality hear its guests
About this category
The Guest Feedback and Reputation Platform of the Year Award recognises a mystery guest, feedback, reputation management or loyalty provider helping hospitality businesses understand and delight their guests.
The judges look for insight that operators act on and measurable gains in guest satisfaction.
Eligibility
Open to guest experience, feedback, reputation and loyalty providers serving hospitality, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on measured improvement in client guest scores
- Quality of insight
- Client feedback and retention among hospitality businesses
- Service and reliability
- Growth over the last year
Qualitative criteria
- Clarity of offer and what sets it apart
- Reputation with customers and partners
- Culture and the team behind the business
Metrics
- Revenue and growth
- Customer satisfaction and retention
- Jobs created or retained
Additional criteria
Include figures for the last one to two years, examples of standout work and testimonials from hospitality customers or partners.
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