The benchmark of excellence
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The Great British Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Front of House Professional of the Year Award
For the first smile guests see and the last they remember
About this category
The Front of House Professional of the Year Award celebrates a host, server, receptionist or front of house team member whose service makes every guest feel special.
The judges look for warmth, attention to detail and guests who ask for them by name.
Eligibility
Open to front of house staff in any hospitality setting, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on guest feedback
- Service standards
- Teamwork
- Initiative and the difference they make to the business
Qualitative criteria
- What they set out to achieve, and why it mattered
- How they work with others
- What guests and colleagues say about them
Metrics
- Results delivered this year
- Guests or people helped
- Recognition already received
Additional criteria
- Include examples of the work
- The results in figures where possible and a word from a guest
- Colleague or manager
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