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The Great British Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.

Hospitality Excellence Awards

Business Excellence AwardsStandard

Family Entertainment Venue of the Year Award

For the venue where every family has a great day out

RecognisesCustomer serviceSocial impact
RecognitionBusinessCommunityIndustry

About this category

The Family Entertainment Venue of the Year Award celebrates a bowling alley, cinema, play centre or leisure venue with hospitality at its heart.

It rewards fun, safety and food and drink that families enjoy.

Eligibility

Open to leisure and family entertainment venues with a food and drink offer, based in or serving the region. Self-nominations and nominations made by others are both welcome.

Judging criteria

  • Entries are judged on the guest experience and reviews
  • Safety
  • The food and drink offer
  • Value and business performance

Qualitative criteria

  • Clarity of offer and what sets it apart
  • Reputation with customers and partners
  • Culture and the team behind the business

Metrics

  • Revenue and growth
  • Customer satisfaction and retention
  • Jobs created or retained

Additional criteria

Include figures for the last one to two years, examples of standout work and testimonials from hospitality customers or partners.

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